Terms & Conditions
Terms and Conditions
In force from 11 September 2026. This version replaces the one in force from 11 August 2026.
This page explains who runs All Portugal Smart Academy, how you book a place for your child, what you pay and when, and what happens when something does not go to plan: your child is ill, a group does not fill, you change your mind after paying. Booking a trial, enrolling a child or paying for a month means you accept these terms.
Most of what follows is ordinary and reassuring. A few clauses matter a great deal, and those are the ones about who is responsible for your child before and after a lesson, about health information, and about photographs. Please read at least those.
1. Who runs this site and who you contract with
Your contract is with:
Company name: DESCOBRILANÇA UNIPESSOAL LDA
Legal form: sociedade por quotas, unipessoal (a Portuguese private limited company with a single shareholder)
Registered office: Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
Company number (NIPC): 516940503
Email: smart@allportugalsmartacademy.com
Phone: +351 910 252 165
These details are published under article 10 of Decreto-Lei n.º 7/2004 (the Portuguese e-commerce decree-law), which requires the operator of a website to identify itself in a way that is direct and permanently accessible.
Synthesis Open Gate Portugal Association is a separate non-profit legal entity with its own governing bodies and its own accounts. Some of our programmes are run together with the Association as a partner, and where that is so, the programme page says it. The Association does not run this site, does not take bookings through it and does not answer for them. Everything you book here is a contract with DESCOBRILANÇA UNIPESSOAL LDA.
2. Who these terms apply to
They apply to every adult who books a trial, enrols a child or pays for classes through this site.
Some of the rights set out below belong to consumers only. A consumer is a person acting outside their trade or profession (article 2 of Lei n.º 24/96, the Portuguese Consumer Protection Act). A parent booking classes for their own child is a consumer. If a company books and pays for classes, for example as a benefit for an employee's family, the general rules of the Civil Code apply instead, and we say so at the points where the difference bites.
3. What we do, and what we do not do
We run classes for children. The core of the school is "Дважды Два", a mathematics and logic club taught in Russian for children in grades 1 to 4. Alongside it we run a wider programme of subjects. What is available at any given moment, at what times, for which ages and at what price, is on the booking pages of this site, and those pages are part of your contract.
Most classes take place in person at All Portugal Space, Rua 2 da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, near Parque das Nações. Some are taught online. The page for each class says which it is.
What this site does: it shows you the programme, lets you request a free trial lesson, lets you book and pay for a place, and puts you in contact with us.
What this site does not do: it is not a childcare service, a nursery or a school in the sense of the Portuguese school system. We teach lessons of a stated length at a stated time. A child is in our care during the lesson and during the minutes around it described in section 13, and not otherwise. We do not supervise children outside those times, and we cannot look after a child who arrives long before a lesson or stays long after one.
Nothing on this site is educational, psychological or medical assessment of your child. A teacher may tell you what they observe in class. That is an observation from a teacher, not a diagnosis, and it does not replace a specialist.
4. The free trial lesson
Each child may attend one free trial lesson, on one subject, with no obligation to continue and nothing to pay. You request it through the trial form on this site.
A trial is confirmed when we write back with a date and time. A request by itself does not hold a place: groups have a fixed size, and we sometimes have to offer the next available date instead.
If your child cannot come to the trial, tell us and we will move it. A trial missed without a word is used up, though if you get in touch we will almost always find another slot. We would rather your child came than stood on ceremony.
5. Booking a place, and when the contract starts
You choose the class, tell us who the child is, and go through to checkout.
On the last screen before payment we show the class, the dates, the total you will pay and everything the total is made of. Until you press the button, you can go back and change anything. The button that completes the booking says plainly that pressing it means you have to pay, as article 28 of Decreto-Lei n.º 7/2004 requires. No other button on this site creates a paid booking.
The contract starts when we confirm the booking by email, and that confirmation is your record of what you bought. If nothing arrives within a day, look in your spam folder and then write to us, because the usual cause is a typo in the address.
A place is confirmed by us, not by the payment alone. Two things can get in the way. A group may already be full by the time the payment lands, and a group may not gather enough children to run at all. In either case we tell you as soon as we know, offer you another group or another date, and refund you in full if neither suits. We have had to do this, and we would rather say it here than surprise you with it.
We may also decline a booking where the price or the description contained an obvious error, or where the class is plainly not right for the child's age. We will explain why, and refund anything already taken.
6. Prices and tax
All prices are in euros, and each one is on the page of the class it belongs to.
For a consumer, the total shown on the last screen before payment is the total you pay. It is the final price: any tax due is already inside it, and nothing is added afterwards. This is what Decreto-Lei n.º 138/90 (the Portuguese decree-law on price indication) and article 8 of Lei n.º 24/96 require of us.
Some classes are sold as a monthly subscription and some as single sessions or short courses. Which model applies, and what a month covers, is on the class page.
Prices change from time to time, and a promotional rate has an end date shown next to it. Your booking is governed by the price displayed when you made it, which is the price written in your confirmation. A later change never reaches back into a booking you have already paid for.
If you need an invoice made out to a company, enter the company name and tax number before you pay. Once the document has been issued, the payer cannot be changed in the Portuguese tax system, and we cannot reissue it to someone else.
7. Payment
Payments on this site are processed by Wix, the platform this site runs on. Your card details go to the payment provider and are handled on its systems. We do not see them and we do not store them.
Subscription payments are due in advance, before the month they cover begins. Where a class is paid session by session, payment is due before the session.
If a payment is taken twice, send us the date and the amount and we will check it and return the difference. This happens occasionally with card payments and it is not a dispute, just an error to fix.
8. Who may enrol a child, and what you are confirming
A child cannot book their own place. Every booking on this site is made by an adult who is the child's parent or legal guardian, or who has that person's authority to act.
By booking, you confirm four things:
that you are an adult and you hold parental responsibility for the child, or act with the authority of the person who does;
that the information you gave us about the child, above all their age or school grade, is accurate, because we place children in groups by it;
that you have read this page and the Privacy Policy, and that you accept them on your own behalf and on the child's;
that you will tell us if any of it changes.
Under Portuguese law a child can give their own consent to an online service only from the age of 13 (article 16 of Lei n.º 58/2019, which implements the GDPR in Portugal). Our pupils are younger than that or close to it, so we do not rely on a child's consent for anything at all. The adult decides, and we correspond with the adult.
We do not invite children to fill in forms, create accounts or leave us their contact details. If a child writes to us directly, we reply to their parent.
9. Attendance, lateness and missed lessons
Classes run to a timetable, and a group moves at the pace of the children in it. What follows is meant to be fair rather than strict.
Tell us in advance if your child cannot come. A message the evening before is enough, and there is no form to fill in. With that notice we will offer a way to make the lesson up: a place in a parallel group where one exists, or material to work through at home. We cannot promise a make-up in every case, because groups are small and not always interchangeable.
A lesson missed without notice is used up and is not refunded. That is not a penalty. The teacher came, the room was held and the place stayed empty.
Lateness. Come a few minutes early if you can. A child who arrives late joins the class in progress; the lesson does not stretch to make up the time, and we do not shorten it for the other children.
If a lesson is cancelled by us, for example because a teacher is ill or the building is unavailable, we either run it on another date or credit it against your next payment. You choose which. If neither works for you, we refund that lesson.
If a group stops running altogether, we refund every lesson you have paid for and not received.
10. Cancelling, pausing and refunds
10.1. Stopping classes. You can stop at any time by writing to us. A monthly subscription ends at the end of the month you have paid for, and we do not take the next one. There is no notice period and no leaving fee.
10.2. Once a month has started. Payments are not generally refunded once the paid month has begun, because the place has been held and the group built around it. This is subject to everything in section 9 above, to your statutory right of withdrawal in section 11, and to any right the law gives you that a contract cannot take away.
10.3. Pausing. If your child needs to stop for a while, for a long illness, a move or a hard term at school, write to us. We will hold the place where we can, or return the unused part of what you paid. A rule in a document is not a reason to stop talking to each other, and this clause exists so that you know the conversation is available.
10.4. When we refund. Refunds go back by the method you paid with, at no cost to you, and we do not need your bank details to do it.
11. Your 14 day right of withdrawal
This section applies to consumers, and to contracts made through this site.
11.1. The period. You have 14 calendar days to withdraw from the contract without giving any reason. The period starts on the day the contract is concluded, meaning the day we confirm your booking.
11.2. How to withdraw. Any clear statement is enough: an email to smart@allportugalsmartacademy.com, a message to +351 910 252 165, or a letter to our registered office. Quote the child's name and the class. You may use the form below, but you do not have to. Sending your statement before the period ends is enough to meet the deadline, and we will acknowledge it.
11.3. Model withdrawal form.
To: DESCOBRILANÇA UNIPESSOAL LDA, Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, smart@allportugalsmartacademy.com
I hereby give notice that I withdraw from my contract for the following classes:
Child's name:
Class and start date:
Date of booking:
Name of the parent or guardian:
Address:
Signature (only if this form is sent on paper):
Date:
11.4. Getting your money back. We refund everything you paid, by the method you used, within 14 days of learning of your decision.
11.5. If classes have already started. You may ask us to begin before the 14 days are up, and most people do, because a term starts when it starts. If you then withdraw, you pay for the lessons already delivered, in proportion to the whole contract, and we return the rest.
11.6. One honest exception. For a single class booked for a specific date, the law treats a leisure service with a fixed date of performance as falling outside the 14 day right (article 17 of Decreto-Lei n.º 24/2014, the Portuguese decree-law on distance and off-premises contracts). Whether a children's lesson is such a service is not obvious, and we do not intend to argue about it: in practice we apply section 9 and section 10.3 and look for a way to move the lesson or return the money. If you think the right of withdrawal applies to your situation, write to us and we will look at it on the merits rather than on the wording.
11.7. Legal basis. Decreto-Lei n.º 24/2014, articles 4, 10 and following.
12. Behaviour in class
Children are children, and a class with no noise in it is usually a class with no thinking in it. This section is not about that.
What we ask is simple: that a child does not stop the other children from learning, and does not put anyone at risk. Teachers deal with the ordinary business of a lively room themselves. If something more serious is going on, we talk to you first, and we talk to you early.
We may ask a child to leave a class, or end their enrolment, where behaviour keeps other children from learning or creates a danger. That is a last step, taken after a conversation with you and not instead of one. Where we end an enrolment, we refund the unused part of what you paid.
We ask the same of adults. Teachers and staff are spoken to with respect, and we will end a contract where they are not.
13. Safety, and who is responsible for your child
13.1. During the lesson. From the moment your child is handed over to a teacher until the moment the lesson ends and they are handed back, they are in our care and our staff are responsible for them.
13.2. Before and after. Outside that window, your child is your responsibility. Please bring your child to the room rather than to the street door, and collect them from the room at the end. We cannot supervise a child who arrives long before the lesson or waits a long time afterwards, and we have no space set aside for that.
13.3. Going home alone. A child leaves alone at the end of a lesson only where you have told us in writing that they may, and only above the age we agree with you. Without that, we hand a child over to the adult who brought them, or to an adult you have named to us in advance.
13.4. If you are late collecting them. We stay with the child and call you. Please make sure the number we hold is one that will be answered.
13.5. In the building. All Portugal Space is a shared venue with other activities in it. Please keep your child with you in the corridors and common areas, and follow the safety instructions of the staff. Emergency exits and assembly points are marked.
13.6. If something happens. In case of accident or sudden illness we give first aid, call you immediately and, where the situation calls for it, call the emergency services first and you second. By enrolling your child you accept that we may do so. We will never conceal an incident from you, however small it looks to us.
14. Health information and allergies
You are not required to tell us anything about your child's health. If something matters for your child's safety or comfort in class, an allergy, a medical condition, a sensory need, please do tell us, because we cannot work around what we do not know.
Health information is a special category of personal data under article 9 of the GDPR, and we treat it accordingly. We record it only with your explicit consent, we use it only to keep your child safe and comfortable in class, we share it only with the teachers who are actually with your child, and we delete it when your child stops attending. We do not ask for it as a matter of routine, and what you tell us is your choice.
We do not administer medication. If your child carries medication they may need, tell us where it is and what triggers its use.
Section 8 and the "Children's data" section of our Privacy Policy cover the same ground from the data protection side, and the two documents are meant to be read together.
15. Photographs and video
We sometimes photograph or film classes, so that we can show parents what a lesson looks like and what the children are making.
A child appears in any such material only where a parent or legal guardian has given separate written consent. Separate means exactly that: it is asked for on its own, apart from the booking, it is never a tick box at checkout, and it is never implied by the fact that the child is in the room. To give it, write to smart@allportugalsmartacademy.com naming your child and saying what you agree to. We will confirm in writing what we recorded, so that you hold the same record we do. We are preparing a dedicated consent form to make this simpler, and until it exists an email is the way.
Consent is optional. Refusing changes nothing at all about your child's place, their group or how they are treated, and nobody will ask you why. A child who has not been signed up is kept out of shot.
Consent can be withdrawn at any moment, with no reason given, by writing to smart@allportugalsmartacademy.com. Once it is withdrawn we stop using the material and remove it from our site and our own channels. What we can reach, we take down. Where something has already been reshared by someone else, we will write and ask, but we cannot answer for another platform, and a printed run already handed out cannot be recalled.
More than data protection law applies here. The right to one's own image is protected by article 79 of the Portuguese Civil Code (Código Civil), and for a child that right is exercised by the parent.
Parents filming their own child at an open lesson or a showcase: please do, and please do not publish other people's children without asking those parents first.
16. Teaching materials and intellectual property
The worksheets, problem sets, presentations, recordings, texts, photographs, logos and the design of this site belong to DESCOBRILANÇA UNIPESSOAL LDA or are used by us under licence from the rights holder.
Materials given to an enrolled child are for that child's own learning, and for their family. Copy them freely for that purpose. What is not allowed is passing them to other groups or schools, republishing them, or using them commercially, without our written permission. Sharing a link to a public page is always fine.
Where a recording of a lesson is made available to you, it is for your own child. Please do not pass it on or post it.
Work your child makes in class belongs to your child. Where we would like to show it publicly, we ask you first, under section 15.
17. Our responsibility, and its limits
We are responsible for delivering the classes as they are described on their pages, for teaching them with reasonable skill and care, and for looking after your child during the lesson as section 13 sets out.
We cannot promise a particular educational result. Children learn at different speeds and in different orders, and any school that guarantees an outcome is selling you something other than teaching.
We are not liable for a child's belongings left in the building, for loss caused by information you did not give us when it mattered, or for interruptions to the site caused by the hosting platform, the payment provider or a telecoms operator, though we will make reasonable efforts to put those right.
Nothing in these terms limits our liability where Portuguese law does not allow it to be limited: for death or personal injury, for intent and gross negligence, and for consumer rights that cannot be waived by contract. Where a clause here would go further than the law permits, it simply does not apply that far, and the rest of the clause stands.
18. Complaints
Write to us first, at smart@allportugalsmartacademy.com. Most things are settled in a single exchange, and far faster than by any formal route. We answer written complaints within a reasonable time and we do not treat a complaint as an attack.
If that does not settle it, you can use the electronic complaints book at https://www.livroreclamacoes.pt/inicio. It is a government service and your complaint goes straight to the supervisory authority. This is required by Decreto-Lei n.º 156/2005 (the Portuguese decree-law on the complaints book), as amended. The book is registered in the name of DESCOBRILANÇA UNIPESSOAL LDA. The physical complaints book is kept at All Portugal Space and handed over on request.
Complaints about how we handle personal data can also go to the Portuguese supervisory authority, Comissão Nacional de Proteção de Dados, at www.cnpd.pt.
19. Out-of-court dispute resolution
Under article 18 of Lei n.º 144/2015 (the Portuguese law on alternative dispute resolution in consumer disputes), a supplier must tell consumers which arbitration body it is bound to or has joined, and how to reach it.
We are completing this step, and we will name the body here, with its address and website, as soon as it is in place. Until then, the routes in section 18 and section 20 remain open to you in full, and your rights are not reduced by this section being unfinished.
20. Governing law and courts
Portuguese law governs these terms and any contract made under them.
If you are a consumer, that does not take away the protection given to you by the law of the country where you normally live, and you may bring proceedings in the courts of your own place of residence.
21. Language
This site runs in English, and these terms are published in English. Your contract with us is made in English.
Classes themselves are taught in the language stated on the class page: "Дважды Два" is taught in Russian, and other classes in Russian, English or Portuguese as marked.
You are welcome to write to us in English, Russian or Portuguese about anything on this page, and we will reply in the language you used.
22. Changes to these terms
We may update these terms. A new version applies from the day it is published on this page, and governs bookings made after that day. A booking you have already made stays under the version in force when you made it.
Where a change is significant, and above all where it touches money, safety or your child's data, we will write to you rather than hope you come back to reread the page.
23. The whole agreement
Everything that governs your contract with us is on this page, on the page of the class you booked, and in our Privacy Policy. We do not point you at rules kept somewhere else, and we do not apply terms you had no chance to read before you paid.
This follows Decreto-Lei n.º 446/85 (the Portuguese decree-law on general contractual terms): a term that was not communicated to you in full and in advance does not form part of the contract.
If any clause here turns out to be invalid, the rest stay in force.
24. Contact
DESCOBRILANÇA UNIPESSOAL LDA
Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
NIPC 516940503
smart@allportugalsmartacademy.com
+351 910 252 165
allportugalsmartacademy.com
Classes are held at All Portugal Space, Rua 2 da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, near Parque das Nações.